Understand AI Agents for Customers
March 27 2025 6:40pm
AI Agents are designed to automate conversations and improve customer interactions. By leveraging advanced artificial intelligence, AI Agents seamlessly resolve...
Hand off a conversation to an AI Agent
March 27 2025 6:41pm
You can transfer conversations to an AI Agent team in two ways: manually by assigning the AI Agent team or via an automated workflow. These options let you deci...
Use Customer Assist to hand off a conversation to an AI Agent team
March 27 2025 6:41pm
If you're already using a conversational assistant, you can incorporate AI Agent teams into your existing setup to provide more intelligent, dynamic respons...
Tutorial: Use a workflow to hand off a conversation to an AI Agent team
March 27 2025 6:41pm
You can use workflows to transfer conversations to an AI Agent team automatically. In this tutorial, you'll learn how to use the Handoff to AI Agent workflo...